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FAQs

1. Which countries and regions do you ship to?

We are happy to ship goods around the world, but unfortunately, due to various policies and other factors, we currently only ship to the following countries: Canada, United States, Australia, New Zealand, Ireland, Belgium, Iceland, Poland, Denmark, Germany, France, Finland, Guernsey, Netherlands, Lithuania, Luxembourg, Romania, Monaco, Norway, Portugal, Sweden, Switzerland, Slovakia, Slovenia, Spain, Greece, Hungary, Italy, United Kingdom, Japan, Singapore.

2. Where can I check my order status?

After placing an order, you will receive a product information confirmation email; after payment is made, you will receive a payment success confirmation email; after the order is shipped, you will receive a shipping information confirmation email, which contains a tracking number. You can check the shipping status with the tracking number on https://www.17track.net/en or http://www.track718.com/en.

3. What is the material of your clothes?

The material of each piece of our clothing is detailed in the description section of its respective product page. We promise to use only high-quality materials.

4. Can I exchange the products I received?

At Styleame, we aim to provide you with quality products and services at all times. However, if for any reason you are unhappy with your purchase, we do offer return options. For details, please review our Return Policy. Note that we cannot offer exchanges if the requested product is out of stock. All sale items are final sale, and we do not offer refunds unless the item is deemed faulty.

5. Can I change the receiving address of the order?

We aim to pack and ship your order as quickly as possible. If you need to change your delivery address, please contact our customer service team as soon as possible after placing your order and provide the new delivery address. Our customer service team will assist you with this, but please note that we can only change the address before the order is packed and shipped. Therefore, it is important that you contact us as soon as possible to request the change.

6. Can I cancel the order after I place the order?

We aim to pack and ship your order as quickly as possible. If you need to cancel your order, please contact us as soon as possible via support@styleame.com. We will try our best to accommodate your cancellation request, but unfortunately, we cannot guarantee that it will be possible.

7. What should I do if I have received a faulty item or the wrong size?

If your product has arrived damaged, is deemed faulty, or has a manufacturing defect: If you believe your purchase has a fault, please email our friendly Customer Service team at support@styleame.com, including your order number and details of the fault. Our team will be happy to assist you further. Please be aware that the company reserves the right to determine whether an item is faulty.

 

The sizes displayed on our website are converted to international standard sizes before products are listed for sale, so they are consistent and regular. Therefore, if you find that the size you received does not match what is shown on the website, please do not panic. The size we sent you is correct—we recommend trying it on first to check the fit.

8. I have been issued a refund but the funds are not in my bank account—what now?

All funds should appear on your bank statement within 5–10 working days. (Please note that refund processing times are determined by your card issuer and are outside of our control.)

9. How safe is my personal information?

Our website uses Secure Sockets Layer (SSL) protocol to encrypt all personal information transmitted during the checkout process. For more information on how we protect your information, please refer to our Privacy Policy.